| 1. |
Do you offer discounts for large quantity purchases? |
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Site License Pricing
--------------------
Site licenses may be purchased in the following blocks:
1 - 4 users - No discount
5 - 9 users - 10% discount
10 - 24 users - 15% discount
25 - 49 users - 20% discount
50 - 99 users - 25% discount
100 - 249 users - 30% discount
250 - 500 users - 40% discount
500+ users - please ask us for a quote
To purchase a site license, you can:
Fax a P.O. to: (650) 566-1738
or
Send checks or P.O.s to:
Hands High Software, Inc.
1290 Cypress Street
East Palo Alto, CA 94303
Please include the email of one contact person on the P.O.
Discounts apply to bundle prices, too.
For example, a purchase of Memo PLUS and ToDo PLUS together
qualifies for a 10% discount. Purchasing a site license
qualifies for an additional discount AFTER the bundle
discount is applied.
Also, if you start at one level, and then later
decide to purchase additional copies, your additional
purchases will be prorated so that all your copies will
be discounted at the same rate, including previous
purchases.
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| 2. |
How do I download templates from your site? |
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Go to the Templates page, and click on the name of a file in the template list. Choose "Save to Disk", "Save Target As..." or "Save this Link", depending on your browser, and save the file to your hard disk.
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| 3. |
How do I install a template? |
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Use the InstApp application that came with your PalmPilot to install your template .PDB file. Install the file just like you would install a PalmPilot application.
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| 4. |
Is my data backed up? Where is my data backed up? |
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When you HotSync, your database gets backed up to your Backup folder for your user name that is in your Palm directory.
For example, if your user name is Jane Doe, the path to your backup directory will likely be C:\palm\jdoe\backup\.
A backup file ends with ".PDB". Depending on the program you are using, you may see one, or many backup files for a particular program.
For example, the backup file for ThoughtMill is named TMillDB.PDB.
To restore a backup file, you simply install it like you would install a PalmPilot application using the InstApp program that came with your pilot.
Your Palm HotSync software will normally maintain many .PDB files in the backup directory. If your backup directory is empty, you are having a problem with synchronization. Check your HotSync log file to see if any errors are generated during your HotSync session.
Also, some software may interfere with the backup process. Specifically, some users have reported that McAfee VirusShield can prevent some .PDB files from getting backed up.
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| 5. |
How Do I make one of the buttons on my Palm device start the application I choice?
|
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1. Tap on the Applications button in the lower left corner of your Palm device, then tap the Prefs application.
2. Choose Buttons from the popup menu in the upper right corner of the screen.
3. Tap the menu next to the image of the button you want to change.
4. Select the application you want that button to start from the list.
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| 6. |
How do I uninstall a Palm application? |
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If you are using Palm OS 2.0 (PalmPilot Personal or Pro):
1. Tap on the Applications button that is near the lower left corner of your PalmPilot screen.
2. Tap the Memory icon to start the memory program.
3. Tap the "Delete apps" at the bottom of the screen.
4. Select the application you want to delete by tapping on it, and then tap the Delete button.
5. Tap on "Yes" when asked if you are sure.
If you are using Palm OS 3.0 or later (PalmIII, Palm V, Palm VII, etc.):
1. Tap on the Applications button that is near the lower left corner of your PalmPilot screen.
2. Tap the Menu button that is just below the Applications button.
3. Choose "Delete" from the menu.
4. Select the application you want to delete by tapping on it, and then tap the Delete button.
5. Tap on "Yes" when asked if you are sure.
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| 7. |
Can I remove the built-in applications? |
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No, the built-in applications cannot be removed. However, you can map the buttons on your Palm device to the application of your choice by going to the Prefs application and choosing Buttons from the menu in the upper right corner of the screen.
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| 8. |
My Palm seems to be locked up. What should I do? |
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First, write down the steps you took to create the problem and send them to us in an email (if you haven't already done so).
Then, reset the device.
There are a couple of ways to reset the device. There is a small hole in the back of your Palm. Unscrew the top of your Palm stylus and push the pin into the hole in the back of your Palm device. If you do not have a stylus with a reset pin, use the end of a paper clip. DO NOT USE A SEWING PIN OR NEEDLE!
For really bad problems, you might have to do a debug reset, or even a hard reset.
To do a debug reset, push the paper clip in while you hold down the page up button at the bottom of the front of your PalmPilot. After the reset screen comes on, let go of the up button. You might have to try this a couple of times to get it right, but if you are successful, you will see the preferences screen. If you are successful, immediately delete the application that caused the problem (because it will probably cause it again.)
If you are not successful after a couple of tries to do a debug reset, then you will need to do a hard reset. WARNING!!! A hard reset will erase the data on your Palm. You should immediately HotSync after a hard reset to restore your data from your desktop computer. You might also have to reinstall your applications.
To do a hard reset, push the paper clip in to the back while holding down the power button. After the reset screen comes up let go of the power button. You will be asked if you want to erase all your data. Press the up button to erase your data, then HotSync to restore your data from your desktop computer.
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| 9. |
After I purchase the registered version and install, will I lose my data? |
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No, provided you do not delete the trial version before installing the registered version. Just install your registered software on top of the trial version.
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| 10. |
Where is the menu button? |
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The menu button is silk screened onto your Palm screen in the lower left corner of the screen.
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| 11. |
How do I get the latest version of my software?
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After you register, you will be automatically sent all bug fixes and enhancements. However, if your email changes, we will not be able to contact you, so periodically check this web site as well.
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| 12. |
When I try to Log into the Customer self service page, I receive the following error: A Runtime Error has occured. Do you wish to Debug? |
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Go to Internet Explorer's "Tools" menu, then "Internet Options", then the "Advanced" tab and place a check next to "Disable script debugging".
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| 13. |
"Could not initialize intallation. (CRC) This function is only valid in
When I click on my file, I get the following error: "Could not initialize intallation. (CRC) This function is only valid in Win32 mode." What's going on?
|
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Sometimes the file becomes corrupted during download. Please try to download the software from another computer. If you still receive the error, please contact us at support@handshigh.com, and we will email the file to you.
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| 14. |
Will your products work in FLASH? |
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Flash memory is a form of non-volatile memory that was found in some earlier Palm devices (Palm V and earlier), and which you could get to using products like JackFlash. All products except for ThoughtManager can be loaded into FLASH. In order for the programs to work properly, you will need to load them into RAM, open them, then move them into FLASH.
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| 15. |
How do I make Palm's hardware buttons open your programs? |
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1. Tap on the Applications button (the one that looks like a house).
2. Tap on the Categories drop-down (upper right corner of the screen, includes "All", "Personal","Business", "Untitled", etc)
3. Select "System"
4. Tap on the "Prefs" Icon
5. Tap on the Categories drop-down and select "Buttons" in the upper right corner of the screen.
6. Select a program (i.e. ToDo/Memo PLUS) from a menu next to the ToDo List, MemoPad, AdressBook or DateBook icons
You can now try the button that you just programmed.
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| 16. |
I got a new handheld. How do I transfer all of my programs and information? |
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All the information should restore to your Palm when you hotsync the new one. There are three very important things to follow to make sure all of your old stuff gets on to your new handheld:
1.) Hotsync your old Palm one last time.
Reason: To make sure all your data is current.
2.) You install the new Palm Desktop software into the same directory that you installed the old Palm Desktop software.
Reason: There is a backup directory in the Palm folder (more precisely, Palm\username\backup) that stores most of the programs and data of programs you installed into the Palm, including your preferences file. Also, all of your core info (ToDo List, MemoPad AddressBook Datebook) is located in your Palm directory (each in their own folders, in your Palm\username directory).
3.) You MUST use the same Palm username you previously used.
Reason: All your data is located under your username. This shouldn't be much of an issue, since there is no username assigned to a new Palm device. Simply slip in the cradle (after installing all the appropriate software) and press the hotsync button. It will ask you if you would like to use a former username or create a new one, you will want to use the former username. Doing so should install all of the programs and data that was previously on your old palm onto the new one.
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