| 1. |
How do I put a return in ThoughtManager?
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To put a return into ThoughtManager, choose Keyboard from the Edit menu and tap the tab button on the keyboard.
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| 2. |
How do I get the latest version of my software?
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After you register, you will be automatically sent all bug fixes and enhancements. However, if your email changes, we will not be able to contact you, so periodically check this web site as well.
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| 3. |
How do I restore my backup in ThoughtManager?
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Restoring a backup file is easy.
Your backup files are located in your backup directory. If your Palm device runs out of power or for some reason loses all of its memory, simply hotsync, and it will restore all of its programs. If you just want to restore one outline, install it using the Palm Install Tool.
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| 4. |
I have installed ThoughtManager, but I can't find it. I am upgrading from ThoughtMill and I am running it on a HandSpring Visor. |
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We have found a problem related to the Visor for people upgrading from ThoughtMill to ThoughtManager.
In order to upgrade, please do the following:
1) HotSync.
2) Find your TMillDB.PDB file in your backup directory and save a copy of it.
3) Delete ThoughtMill and ThoughtManager.
4) HotSync.
5) Install ThoughtManager.prc and TMillDB.PDB file using the Palm Install tool.
6) HotSync.
7) Start ThoughtManager on your Visor.
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| 5. |
After installing ThoughtManager, my HotSync does not complete. The HotSync log file says it failed with error 25616. I am on a Mac. |
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Upgrade to the latest Mac HotSync and desktop software. The upgrade is free and is available from the Support section of the Palm Web site (http://www.palm.com/).
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| 6. |
My Palm was reset and I lost all my data and my backup. How do I start over?
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Simply reinstall your copy of ThoughtManager and the ThoughtManager outlines. These outlines end in ".tmo.pdb".
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| 7. |
When I type a space or a return, my device crashes with a MemoryMgr.c message.
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You need to upgrade your copy of CorrectHack to the latest version. See the DovCom website for more information.
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| 8. |
My Hacks don't seem to work.
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Many Hacks will not work with ThoughtManager. We have made progress on this, and many hacks that did not work in the previous version of ThoughtMill now will work.
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| 9. |
How do I get my information on my Desktop computer?
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Use the Export command in the Options menu to export your information to the MemoPad. After you HotSync, your information will be on your desktop software in your MemoPad. See the Export section of the reference manual for more information.
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| 10. |
How do I upgrade or re-download my software? |
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Registered users can login to their Customer Self Service Page.
In order to log in, you will need the email address you used to purchase the software and your customer number. If you don't know what your customer number is, please contact us at support@handshigh.com.
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| 11. |
How do I create subcategories (indent) in ThoughtManager? |
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To move an item, tap on its bullet, and drag it where you want it. Note that ThoughtManager will only let you indent items one level more than the item just above it. A cross-hair will appear showing you where the item will go after you lift your pen.
So, you cannot indent the first item, but you CAN indent the second item.
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| 12. |
When using the application with an external keyboard on a Tungsten T3 or T5, when I rotate the screen to landscape mode, the screen automatically rotates back whenever I change to a different window in the application. |
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This is a bug with the Tungsten T3 and T5. Many other 3rd party applications exhibit this behavior. We have reported the problem to PalmOne, and they will hopefully fix the problem soon.
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| 13. |
I am upgrading from ThoughtMill to ThoughtManager, and I only see the old ThoughtMill icon. When I start it, I get an error and I have to reset. I am using a 3rd party launcher like Launch'em. |
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Temporarily turn off your 3rd party launcher and go to your palm Applications. You should see both ThoughtManager and ThoughtMill. Start ThoughtManager and go back to the Applications. ThoughtMill will be gone. You can now turn on your 3rd party launcher.
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| 14. |
"Could not initialize intallation. (CRC) This function is only valid in
When I click on my file, I get the following error: "Could not initialize intallation. (CRC) This function is only valid in Win32 mode." What's going on?
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Sometimes the file becomes corrupted during download. Please try to download the software from another computer. If you still receive the error, please contact us at support@handshigh.com, and we will email the file to you.
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| 15. |
How do I export my outline to MemoPad? |
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1. Start ThoughtManager
2. Open the outline you wish to have exported.
3. Tap on Palm's silk-screen "Menu" button (the button below the "House" button).
4. Go to the "Options" menu and select "Export to MemoPad"
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| 16. |
My HotSync is failing after I installed ThoughtManager. ThoughtManager appears to be working fine on my Palm, but when I HotSync, the HotSync process stops while the words "Synchronizing ThoughtManager" are on the screen. The ThoughtManager.prc file in my backup directory has a size of zero K. |
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We are not sure what causes the problem, but here is a solution that is working:
1) Using Windows Explorer, delete the ThoughtManager.prc file that is in your Palm user backup directory.
2) HotSync.
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| 17. |
How do I delete an outline from the outline list. |
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Tap on the outline so that it pops up, then choose Delete Outline from the menu.
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| 18. |
When I tap on the color picker in the drawing module, the program crashes. I am using a Prism. |
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This is a bug in the Prism operating system. Handspring has released a bug fix that is available on their Web site at http://www.handspring.com/
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| 19. |
My application is getting recategorized in the launcher after I run it. I am using pZip. |
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Our applications our self-modifying. pZip currently does not handle self-modifiying applications. Please contact the author of pZip for a fix.
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| 20. |
I installed the registered version, but my product is still telling me that it is a trial version. |
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Possible Causes:
1) You are installing the wrong file, and may be accidently installing the trial version instead of the registered version.
2) Something is interfering with your HotSync.
Things to Try to Solve the Problem:
Verify that you are installing the registered version. Delete all other .prc files from your computer, download the REGISTERED version (not the trial), install again and HotSync.
Decompress the file
If your file ends with ".zip", ".exe" or ".hqx", you must decompress the file to install your file.
If the file ends with ".zip", you must use a program like WinZip , PKZip or Stuffit Expander to decompress the file on Windows, or ZipIt on the Macintosh. Note that Stuffit Expander is a free product.
If the file ends with ".exe" it is a self extracting Windows program. Simply double-click on the file in Windows and the program will ask you where you want to save the decompressed file. This will only work on Windows.
If the file ends with ".hqx", it is a Macintosh file and you must use Stuffit Expander to decompress the file . If you then get a file that ends with ".sea", double-click on that file, as this type of file is a self-extracting Macintosh file. Note that Stuffit Expander is a free product.
PalmPilot applications end with ".prc" and templates end with ".pdb". This is the file you should install with the Palm Install Tool.
Use Palm Install Tool
To install Palm applications, you must use the Palm Install Tool (InstApp in version 2 of the desktop) that came with your Palm device and is located in your Palm directory. Start the Palm Install Tool and drag the .prc file to the window. Do not try to double-click on the .prc file.
Make Room
Verify that you have enough room in your Palm device for the program. Tap the Memory application on your PalmPilot to find out how much room you have. Remember to leave some extra room so the new application can save information on your PalmPilot.
To figure out how much memory you will need, simply find the size of the ".prc" file or ".pdb" file you are trying to install. It will be the same size as that required to install.
Other Clues
Your desktop computer saves a log of the installation process. To see this log, choose "View Log..." from the HotSync menu. Look for error messages that will tell you what is wrong.
If All Else Fails
Send the content of your HotSync log to support@handshigh.com.
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| 21. |
Will your products work in FLASH? |
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Flash memory is a form of non-volatile memory that was found in some earlier Palm devices (Palm V and earlier), and which you could get to using products like JackFlash. All products except for ThoughtManager can be loaded into FLASH. In order for the programs to work properly, you will need to load them into RAM, open them, then move them into FLASH.
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| 22. |
After installing, I still have the trial version installed on my palm! What do I do? |
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If your installing from an EXE file (todoplus.exe, memoplus.exe, tripdlx.exe, etc...), you will find a copy of your Palm program installed in a directory in your computer.
The default paths are as follows:
C:\Program Files\Hands High Software\MemoPLUS\memoplus.prc
C:\Program Files\Hands High Software\ThoughtMan\Thoughtmanager.prc
C:\Program Files\Hands High Software\ToDoPLUS\todoplus.prc
C:\Program Files\Trip\Trip.prc - this is the same path for TripDeluxe also.
Simply double-click on the ".prc" file (memoplus.prc, todoplus.prc, etc.) to load into the Palm Install Tool, then hotsync.
The install gives you an option to copy the files in other locations, so your path may be different.
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| 23. |
I receive a "Fatal Exception" error and I have a Palm m100/m105. |
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Please update your Palm OS to 3.5.2. It can be downloaded at:
http://www.palm.com/support/downloads/update352.html
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| 24. |
Can I run ThoughtManager from a memory expansion card? Can I put ThoughtManager outlines on a memory expansion card? |
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ThoughtManager for Palm will work from an expansion card. However, if you are using ThoughtManager Desktop, do not put it on a memory expansion card. Doing so will prevent ThoughtManager from synchronizing.
You cannot currently move outlines to memory expansion. They will not be recognized on the Palm, and doing so will delete them from the ThoughtManager Desktop software after a HotSync.
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| 25. |
I got a new handheld. How do I transfer all of my programs and information? |
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All the information should restore to your Palm when you hotsync the new one. There are three very important things to follow to make sure all of your old stuff gets on to your new handheld:
1.) Hotsync your old Palm one last time.
Reason: To make sure all your data is current.
2.) You install the new Palm Desktop software into the same directory that you installed the old Palm Desktop software.
Reason: There is a backup directory in the Palm folder (more precisely, Palm\username\backup) that stores most of the programs and data of programs you installed into the Palm, including your preferences file. Also, all of your core info (ToDo List, MemoPad AddressBook Datebook) is located in your Palm directory (each in their own folders, in your Palm\username directory).
3.) You MUST use the same Palm username you previously used.
Reason: All your data is located under your username. This shouldn't be much of an issue, since there is no username assigned to a new Palm device. Simply slip in the cradle (after installing all the appropriate software) and press the hotsync button. It will ask you if you would like to use a former username or create a new one, you will want to use the former username. Doing so should install all of the programs and data that was previously on your old palm onto the new one.
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| 26. |
When exporting to word I get the following:\'Call was rejected by Callee\'. What\'s going on? |
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There seems to be an issue in Word 2000 and a plugin by Norton Antivirus. For more information, Please check out:
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q246018
There is a way to deactivate the plugin as described by the document.
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| 27. |
I cannot download the latest version of ThoughtManager. Your Web site does not recognize my email address. I purchased through the Handango coupon that came with the Sony Clie. |
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Sony decided to not \\\"share\\\" registration information with any software publishers in this arrangement. Therefore, we do not have a record of your purchase.
To register, please send the receipt of your purchase to support@handshigh.com. We will register you and send you directions for downloading the latest product.
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| 28. |
ThoughtManager\'s menus and buttons are in German. How do I get them to English. |
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If you install the TMLang-DE.prc file, it will convert ThoughtManager to German. Please download and install the TMLang-EN.prc file to convert back to English.
To download, go to:
http://www.handshigh.com/ThoughtManager/TMLang-EN.prc.zip
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| 29. |
How do I move outlines from one device to another device using ThoughtManager Desktop? |
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1) Choose the user name for the first device from the drop down menu in Thoughtmanager Desktop
2) You should see the outlines that are on the first device in the HandHeld Outlines section on the left
3) Move the outlines to the DesktopOutlines section
4) Choose the user name for the new device. The outlines in the Handheld section will disappear.
5) Move the outlines in the DesktopOutlines section to the HandHeld Outlines section.
6) Synchronize the new device.
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